Welcome to The SoCal Maids Help Center! We’re here to make your experience as smooth and sparkling as your home. Browse our frequently asked questions below or reach out directly — we’re happy to help!

General Questions

Q: What services do you offer? A: We offer standard, deep, and move-in/move-out house cleaning services. Add-ons like inside oven, fridge, window and eco-friendly cleaning are also available during booking. Q: Do you bring your own supplies? A: Yes! Our professional cleaners arrive fully equipped with eco-friendly products and all necessary tools. If you prefer we use your products, just let us know. Q: Are you insured and bonded? A: Absolutely. The SoCal Maids is fully insured and bonded for your peace of mind.

Online Bookings & Account

Q: How do I book a cleaning? A: Simply visit our Book Now page, choose your service, and select a date and time that works for you. You’ll receive an instant confirmation via email. Q: Can I change or cancel my appointment? A: Yes! Log in to your account or contact us at least 24 hours in advance to make changes without a fee. Q: Is my payment information secure? A: Yes. We use encrypted, PCI-compliant payment processors. Your information is never stored on our servers.

On the Day of Cleaning

A: Not at all. Just let us know how to access your home securely (e.g., keypad, key, front desk). We’ll take care of the rest. Q: What should I do before the cleaner arrives? A: We appreciate it if clutter (like toys or dishes) is tidied beforehand so we can focus on the cleaning. No need to clean before we clean! Q: What happens if I’m not satisfied? A: We offer a 100% Satisfaction Guarantee. If something was missed, we’ll come back and make it right — at no extra cost.

About Our Team

Q: Who are your cleaners? A: Our certified professionals are background-checked, trained, and friendly. We’re a woman-owned business proud to employ trusted local talent. Q: Will I get the same cleaner every time? A: We do our best to assign the same cleaner for recurring services, but availability may vary due to scheduling.

Pricing & Payment

Q: How is pricing determined? A: Pricing is based on the size of your home, the type of service selected, and any extras you choose. Get an instant quote on our Booking Page. Q: When will I be charged? A: You’ll be charged only after the service is completed. A hold may appear on your card before the appointment.

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