Overview

At The SoCal Maids, your privacy and security are of the utmost importance. We are committed to maintaining a secure environment for our customers, employees, and partners by implementing reasonable and industry-standard security practices to protect personal information and business operations.

Data Security

Encryption: All customer data, including personal and payment information, is encrypted in transit using HTTPS (SSL/TLS) and securely stored using industry-standard encryption protocols. Payment Processing: We use PCI-DSS compliant third-party payment processors. Credit card data is never stored on our servers. Access Control: Only authorized personnel have access to sensitive customer or employee information, and only for legitimate business purposes.

Physical Security

Our cleaning staff undergoes background checks and identity verification before being hired. All cleaning professionals are trained to respect client property and maintain confidentiality at every service location. Company-issued uniforms and ID badges must be worn while on the job to ensure clear identification.

Booking & Communication Security

All online bookings are made through our secure booking system. Clients receive confirmation emails and SMS notifications from verified channels only. We do not request personal or payment information via unsolicited phone calls, text messages, or email.

Staff and Contractor Security

All employees and contractors sign confidentiality agreements. Staff is trained in security protocols, data privacy, and safe practices within customers' homes. Mobile devices and company systems used for scheduling or communication are protected with strong authentication.

Incident Response

We have a protocol in place to promptly investigate and mitigate any suspected security breach or incident. Affected customers will be notified as required by applicable law and advised on recommended protective actions.

Customer Responsibilities

To help maintain a secure environment: Customers should never share their login credentials or payment details with others. Customers should report any suspicious emails or calls claiming to be from The SoCal Maids to: support@thesocalmaids.com

Compliance

The SoCal Maids complies with: California Consumer Privacy Act (CCPA) Applicable U.S. data protection and employment laws Best practices for small business cybersecurity and operational integrity.

Changes to This Policy

We reserve the right to modify this Security Policy at any time. Changes will be posted on our website with an updated revision date. We encourage customers to review this policy periodically.

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